Användarvillkor

These Terms of Service (the "Terms") set out the Terms and Conditions of Sale that govern your purchase of products from the Ryan Wear online store at https://ryanwear.net (the "Site"). Please read them carefully: by placing an order you confirm that you have read, understood and agree to be bound by these Terms. These Terms are written to be fully protective of the Seller while remaining valid and fair for consumers, and they expressly preserve the mandatory consumer rights of customers in the European Union and the European Economic Area (the "EU/EEA"), of consumers in the United Kingdom (UK), and of other consumers under the law of their country of residence.

1. Who we are and how to contact us

The Seller / merchant of record / data controller for all orders worldwide is:

• Company: Ryan Wear LLC
• Legal form: Limited Liability Company (LLC), formed in the State of New Mexico, USA
• Registered address: 5203 Juan Tabo Blvd STE 2B, Albuquerque, New Mexico 87111, USA
• Owner / managing member (authorised representative): Ryan Wear (sole owner / managing member)
• General contact email: service@ryanwear.net

In these Terms, "Seller", "we", "us" or "our" means Ryan Wear LLC. Full legal-notice details are also set out in our Imprint.

Information pursuant to § 5 DDG (Digitale-Dienste-Gesetz)

The above details of Ryan Wear LLC (legal name, legal form, registered address, authorised representative and contact email) are provided to satisfy the German legal-notice duty under § 5 DDG (Digitale-Dienste-Gesetz). Our contact email service@ryanwear.net provides for fast electronic contact and direct communication. The EU contact details set out below in Section 2 form part of the same notice. See also our Imprint.

2. Our EU/EEA contact and responsible operator (Franotech OÜ)

For customers in the EU/EEA, our authorised contact established in the European Union is:

• Company: Franotech OÜ
• Address: Rotermanni tn 6, 10111 Tallinn, Estonia
• Estonian commercial register code (registrikood): 16065958
• Estonian VAT number: EE102296864
• Contact email: service@ryanwear.net
• Telephone: +372 636 0743

Franotech OÜ acts in all four of the following capacities:

1. Authorised EU distributor of Ryan Wear products within the European Union.
2. EU responsible economic operator / product-safety responsible person (GPSR) under the EU General Product Safety Regulation (Regulation (EU) 2023/988, applicable since 13 December 2024) — that is, the EU-established point of contact for product-safety and product-compliance matters.
3. EU Representative of the non-EU controller Ryan Wear LLC under Article 27 of the GDPR (Regulation (EU) 2016/679).
4. EU data-protection contact / Data Protection Officer (DPO) for EU/EEA matters. (This is a voluntary EU data-protection point of contact; it is not a formal designation of a Data Protection Officer under Articles 37–39 GDPR.)

EU/EEA residents may contact Franotech OÜ at the address above for all product-safety matters and for all data-protection matters. We note for transparency that the role of an Article 27 EU Representative and the role of a Data Protection Officer are technically distinct functions under the GDPR; Franotech OÜ serves as both for the purposes of these Terms and our Privacy Policy.

The roles of the two entities can be summarised as follows:

Product safety (GPSR)

In accordance with Articles 16 and 19 of Regulation (EU) 2023/988 (GPSR), the relevant economic operators for products supplied in the EU/EEA are:

• Manufacturer of the products for EU product-safety (GPSR) purposes: Ryan Wear LLC, 5203 Juan Tabo Blvd STE 2B, Albuquerque, New Mexico 87111, USA; email service@ryanwear.net.
• EU responsible economic operator / product-safety responsible person (GPSR): Franotech OÜ, Rotermanni tn 6, 10111 Tallinn, Estonia; email service@ryanwear.net.

These names, postal addresses and electronic addresses are surfaced here, on the relevant product listings before purchase, and on or accompanying the product as required, so that you can reach the manufacturer and the EU product-safety contact at any time. See also our Imprint.

Product safety — Great Britain and Northern Ireland

Following the UK's departure from the EU, product-safety responsibilities differ between Great Britain (England, Wales and Scotland) and Northern Ireland. We make the distinction explicit and do not collapse the two regimes into a single "UK responsible person".

• Great Britain (GB). For Goods placed on the Great Britain market, Ryan Wear LLC, as producer, complies with the UK General Product Safety Regulations 2005 — placing only safe products on the market and maintaining appropriate traceability and monitoring. The mandatory EU/NI requirement for an EU/NI-established responsible economic operator identified on the product does not apply to general consumer goods (bags, jackets and pillows) placed on the GB market; accordingly no separate UK-established responsible person is appointed or mandated for these Goods on the GB market. We describe the Product Regulation and Metrology Act 2025 as a forthcoming/enabling framework only; it does not impose a current operative labelling or responsible-person duty for these Goods.
• Northern Ireland (NI) / EU. For Goods placed on the Northern Ireland market, the EU General Product Safety Regulation (Regulation (EU) 2023/988, GPSR) applies (in force in NI from 13 December 2024), and Franotech OÜ is the EU/NI responsible economic operator / product-safety responsible person, exactly as for the EU/EEA above. Franotech OÜ does not act as a UK (GB) responsible person.

3. Definitions

In these Terms, the following defined terms apply:

• Seller means Ryan Wear LLC, as identified in Section 1.
• Customer, "you" or "your" means the person who places an Order through the Site.
• Consumer means a Customer acting wholly or mainly outside their trade, business, craft or profession.
• EU/EEA Consumer means a Consumer who is habitually resident in a Member State of the European Union or the European Economic Area.
• UK Consumer means a Consumer who is resident in the United Kingdom (England, Wales, Scotland or Northern Ireland).
• Goods means the physical products offered for sale on the Site, namely a carry-on/travel backpack, a packable travel jacket and a travel neck pillow.
• Order means your offer to purchase Goods submitted through the Site.
• Site means the website at https://ryanwear.net.
• Contract means the legally binding contract of sale formed between you and the Seller in accordance with Section 6.

4. Eligibility and capacity

1. To place an Order you must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) and have the legal capacity to enter into a binding contract. This 18+ purchasing requirement is separate from, and does not contradict, the children's-data consent ages referred to in our Privacy Policy: those ages (for example, the EU Article 8 GDPR digital-consent age of 16, which Member States may lower to as low as 13, and the US CCPA rules for consumers under 16) concern consent to the processing of children's personal data, not the minimum age required to purchase Goods.
2. The Site is directed at Consumers in the countries to which we offer delivery (see Section 8). We currently sell and ship to customers in the European Union / European Economic Area (EEA), the United Kingdom and the United States.
3. By placing an Order you confirm that the information you provide is accurate and that you are authorised to use the chosen payment method.
4. These Terms are written principally for Consumer sales. Where you purchase in the course of a trade or business, certain consumer-only provisions (including the EU/EEA statutory rights in Sections 9, 10 and 11 and the UK statutory rights in Section 12) do not apply to you, and the business-facing provisions (including the warranty disclaimer, liability limits, indemnity, governing law, forum and arbitration clauses) apply in full.

5. Products, prices, availability and pricing errors

1. We make reasonable efforts to describe and depict the Goods accurately, but minor variations in colour, appearance and dimensions may occur and product images are for illustration.
2. Prices are shown and charged in the currency you select in the shop. Use the currency switcher in the site header to change it at any time; we currently offer EUR (€), PLN, CZK, HUF, RON, SEK, DKK, GBP (£) and USD ($), preselected from your country and language. The amount we charge is exactly the amount displayed in that currency. Euro (EUR, €) is our base currency: every non-euro price is derived from the euro price using the European Central Bank reference rate plus a small conversion margin, refreshed weekly and rounded up, so it may differ slightly from a live interbank rate. Your bank may still apply its own fees if your account is held in a different currency. Where applicable taxes are included or added, this is stated clearly at checkout before you confirm your Order.
3. Pricing for UK Consumers (UK Price Marking Order 2004). For UK Consumers, prices are to be shown in pounds sterling (GBP, £) inclusive of UK VAT, as required by the UK Price Marking Order 2004, and the total payable including UK VAT (together with any delivery and import position) is confirmed clearly before you place your Order. We commit to presenting a clear sterling, VAT-inclusive selling price and an all-in total to UK Consumers at checkout; pounds sterling (GBP, £) is available in the Site's currency switcher and, once selected, is the currency shown and charged; where a UK Consumer nevertheless views the Site in another currency, this commitment governs the sterling, VAT-inclusive price shown and charged to UK Consumers at checkout. The customs and import-charge position for UK orders is set out in Section 7.
4. Free standard shipping applies to orders that reach the free-shipping threshold shown in your currency (euro reference: €100). Otherwise, shipping costs are shown at checkout before you confirm your Order.
5. Three-item bundle offer: when a single order contains all three products — the travel backpack, the packable travel jacket and the travel neck pillow — the travel neck pillow is supplied free of charge, and the qualifying three-item bundle ships free regardless of order value. If a return or withdrawal removes an item so the order no longer qualifies for the bundle, the value of the free neck pillow and/or the bundle free-shipping benefit may be recalculated and deducted from the refund (we always refund at least what you actually paid for the goods you return; we do not refund a discount that depended on a now-cancelled qualifying purchase). The same recalculation rule is reflected in our Refund & Return Policy.
6. All Goods are subject to availability. We may withdraw or change the Goods offered at any time.
7. Despite our reasonable care, a manifest or obvious error in price, description or availability may occasionally occur. Where such an obvious error affects your Order, we are not obliged to supply the Goods at the incorrect price or on the incorrect terms, and we may cancel the affected Order before dispatch and refund any amount you have paid. Where reasonably possible, we will contact you first so that you may confirm the Order at the correct price or cancel it.

6. Orders and formation of the Contract

1. The display of Goods on the Site is an invitation to treat and not a binding offer to sell.
2. Before you submit your Order you will be able to review and correct input errors in your Order (including quantities, variants, delivery address and payment details) at the order-summary stage.
3. Your submission of an Order constitutes your offer to purchase the Goods on these Terms.
4. Any order acknowledgement or "order received" email we send confirms that we have received your Order; it does not constitute acceptance.
5. The Contract is formed only when we send you a dispatch / shipping confirmation for the Goods (or, for a part-shipped Order, in respect of the Goods dispatched). Until then, no Contract exists.
6. We may decline or cancel any Order before dispatch, including where the Goods are unavailable, where we identify a pricing or description error, where we are unable to obtain payment authorisation, where we suspect fraud or misuse, or where supply would breach applicable law. If we decline or cancel an Order you have paid for, we will refund the amount paid in full.

7. Payment, taxes and customs

1. Payment is processed through Revolut (the Revolut Merchant payment gateway), which handles card and payment processing on our behalf. The Seller does not store full card numbers; card data is handled by Revolut in accordance with applicable card-network and security standards.
2. By submitting an Order you authorise the charge for the total amount shown at checkout (Goods plus any shipping and applicable taxes). We may seek payment authorisation when you place your Order and capture payment at or before dispatch.
3. All amounts are payable in the currency shown at checkout — the currency you selected in the shop (EUR, PLN, CZK, HUF, RON, SEK, DKK, GBP or USD) — and the amount charged is exactly the amount displayed. Euro (EUR, €) remains our base currency: non-euro prices are derived from the euro price at the European Central Bank reference rate plus a small conversion margin (refreshed weekly, rounded up), and the euro equivalent of your Order is recorded at the rate applied at the time of sale. Any refund is made in the same currency in which you paid.
4. Taxes, duties and import of record. For deliveries within the country/region where the Goods are placed on the market, any applicable consumption taxes are reflected at checkout where required. For cross-border deliveries (including deliveries outside the EU/EEA, or where import formalities apply), the Customer may be the importer of record and may be responsible for any import duties, taxes, customs charges or brokerage fees levied by the destination country; these are not included in the Site price unless expressly stated at checkout. Where we operate an EU/EEA import scheme (for example IOSS) that includes EU import VAT at the point of sale, this will be indicated at checkout. Further detail on customs and import responsibilities is set out in the Shipping & Delivery subsection in Section 8.

UK VAT and customs (UK Consumers)

1. UK VAT (consignments of £135 or less). For Goods sent to consumers in Great Britain in a consignment whose total intrinsic value (the sale price, excluding transport, insurance and other identifiable taxes and charges) does not exceed £135, we charge UK VAT (standard rate 20%) at the point of sale, and your order total shows that UK VAT. There is no separate import VAT at the UK border for these consignments. Ryan Wear LLC is undertaking UK VAT registration as a non-established taxable person for this purpose; pending issue of the registration number, the placeholder below will be replaced with the GB number once allocated.
2. UK VAT registration number: [PLACEHOLDER: UK VAT registration number (GB…)].
3. Consignments over £135. Where the consignment value exceeds £135, normal import VAT and any customs duty apply at the UK border and are payable by the importer of record. Unless we expressly state at checkout that we deliver duty-paid (DDP), the basis of supply is delivered-at-place (DAP), meaning you (the Customer) are the importer of record and are responsible for those import VAT, duty, customs and brokerage charges; these are not included in the Site price unless expressly stated at checkout.
4. Business buyers (B2B reverse charge). If you are a UK VAT-registered business and provide a valid UK VAT number, UK VAT is not charged by us on a consignment of £135 or less; we issue an invoice marked "reverse charge: customer to account for VAT to HMRC", and you account for the VAT under the reverse-charge mechanism.
5. VAT invoices. Compliant UK VAT invoices (containing the particulars required by HMRC) are issued or made available for UK sales.
6. Moving target. UK low-value import rules are under review by HMRC; we will update this Section if the £135 treatment changes.

8. Shipping, delivery and risk

1. We ship to the destinations listed at checkout. We currently sell and ship to customers in the European Union / European Economic Area (EEA), the United Kingdom and the United States. Estimated delivery timescales and available shipping methods are shown before you confirm your Order; timescales are estimates and not guarantees.
2. Free standard shipping applies to orders that reach the free-shipping threshold shown in your currency (euro reference: €100); otherwise shipping is charged as shown at checkout. In addition, under the three-item bundle offer, when a single order contains all three products — the travel backpack, the packable travel jacket and the travel neck pillow — the travel neck pillow is supplied free of charge and the qualifying three-item bundle ships free regardless of order value (see Section 5). If a return or withdrawal removes an item so the order no longer qualifies for the bundle, the value of the free neck pillow and/or the bundle free-shipping benefit may be recalculated and deducted from the refund, as described in Section 5 and in our Refund & Return Policy.
3. Risk of loss or damage to the Goods passes to you when you (or a third party other than the carrier, indicated by you) take physical possession of the Goods. This rule applies to all Consumers and is consistent with the EU Consumer Rights Directive for EU/EEA Consumers.
4. Ownership of the Goods passes to you once we have received full payment.
5. We do not deliver to every country; we may define and change our delivery area. We do not discriminate among customers within the areas we serve on grounds of nationality or residence, consistent with Regulation (EU) 2018/302.

Shipping & Delivery

We do not operate a separate shipping page; the following terms govern shipping and delivery and are reflected at checkout.

• Countries served. We currently sell and ship to customers in the European Union / European Economic Area (EEA), the United Kingdom and the United States.
• Dispatch and delivery timescales. Dispatch and estimated delivery times are as indicated at checkout and in your order confirmation. Timescales are estimates and not guarantees, and the applicable estimate is shown before you confirm your Order.
• Carriers. Orders are fulfilled through our third-party carrier(s).
• Shipping costs. Shipping costs are shown at checkout before you confirm your Order. Free standard shipping applies to orders that reach the free-shipping threshold shown in your currency (euro reference: €100). In addition, the three-item bundle (travel backpack + packable travel jacket + travel neck pillow in a single order) ships free regardless of order value and includes the travel neck pillow free of charge (see Section 5).
• Risk of loss. Risk of loss or damage to the Goods passes to you only when you (or a third party other than the carrier, indicated by you) take physical possession of the Goods. Until then the risk remains with the Seller. This rule applies to all Consumers and reflects the mandatory rule of the EU Consumer Rights Directive (Directive 2011/83/EU) for EU/EEA Consumers.
• Customs, import VAT and importer of record. For shipments into the EU/EEA, where we operate the EU Import One-Stop Shop (IOSS) scheme for eligible low-value consignments, EU import VAT is collected at checkout and shown in your order total; in that case you should not be charged import VAT again on delivery. Where IOSS does not apply (for example, consignments above the IOSS value threshold), or for any other cross-border delivery, the Customer may be the importer of record and may be responsible for any import duties, taxes, customs charges or brokerage fees levied by the destination country, which are not included in the Site price unless expressly stated at checkout. For shipments into the United Kingdom, UK VAT (standard rate 20%) is charged at the point of sale on consignments of £135 or less (no separate import VAT at the UK border); for consignments over £135, normal import VAT and customs duty apply at the UK border and, unless we state at checkout that we deliver duty-paid (DDP), you are the importer of record (DAP) and responsible for those charges, as set out in Section 7. For shipments within the United States, no import VAT/IOSS applies; any applicable US sales/use tax is handled as indicated at checkout. See also Section 7.

9. Returns and the EU/EEA 14-day right of withdrawal

1. Voluntary store policy. We offer a voluntary 30-day return policy: you may return unused Goods in their original condition within 30 days of delivery for a refund to your original payment method via Revolut. This is our own voluntary policy and the full details — how to start a return, refund method and timing, restocking-fee statement, conditions, exclusions and who pays return shipping — are set out in our Refund & Return Policy. Please always start a return by contacting us first at service@ryanwear.net for a return authorisation and address confirmation.
2. Additional EU/EEA statutory right of withdrawal. If you are an EU/EEA Consumer, you ALSO have a statutory 14-day right of withdrawal for distance contracts under Directive 2011/83/EU (Consumer Rights Directive). This statutory right is in addition to, independent of and does not replace the voluntary 30-day store policy, and it cannot be waived. The key terms are set out below and in full in the Refund & Return Policy.
3. You have the right to withdraw from the Contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you (or a third party other than the carrier and indicated by you) acquire physical possession of the Goods. For an Order of multiple items delivered separately, the period runs from the day you acquire physical possession of the last item.
4. To exercise the right of withdrawal, you must inform us — for EU/EEA returns and withdrawals: Ryan Wear LLC, c/o Franotech OÜ, Rotermanni tn 6, 10111 Tallinn, Estonia; email service@ryanwear.net; telephone +372 636 0743 — of your decision by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form in Section 10, but it is not obligatory. If you submit such a statement to us electronically, we will promptly send you an acknowledgement of receipt.
5. To meet the withdrawal deadline, it is sufficient that you send your communication exercising the right of withdrawal before the 14-day period has expired.
6. Effects of withdrawal. If you withdraw, we will reimburse all payments received from you, including the cost of standard delivery (but not the supplementary cost of any premium or express delivery you chose over the least expensive standard delivery we offer), without undue delay and in any event within 14 days of the day on which we are informed of your decision to withdraw. We will use the same means of payment you used for the initial transaction, and you will not incur any fees for the reimbursement. We may withhold the reimbursement until we have received the Goods back, or until you have supplied evidence of having sent them back, whichever is earliest. Where a withdrawal removes an item so that an order no longer qualifies for the three-item bundle offer, the value of the free neck pillow and/or the bundle free-shipping benefit may be recalculated and deducted, as described in Section 5 and our Refund & Return Policy.
7. Returning the Goods. You must send back or hand over the Goods without undue delay and in any event within 14 days of notifying your withdrawal, to the EU/EEA returns address in Section 9.4. You will bear the direct cost of returning the Goods. You are liable only for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
8. Statutory exceptions (Article 16). The right of withdrawal does not apply to certain Goods, including Goods that are custom-made or clearly personalised, and sealed Goods which are not suitable for return for health-protection or hygiene reasons and which were unsealed after delivery. Our travel neck pillow is not supplied in a sealed hygiene package; accordingly we do not rely on the Article 16(e) "sealed goods unsuitable for return on hygiene grounds" exception to the right of withdrawal for it. The hygiene exception therefore does not apply to the travel neck pillow, the travel backpack or the travel jacket.
9. Forthcoming "withdrawal button". EU law is introducing an online "withdrawal button" for distance contracts concluded by traders online (expected around June 2026). Where and when this becomes applicable to us, we will provide such a function on the Site; this does not affect the rights described above.

10. Model withdrawal form (EU/EEA Consumers)

(complete and return this form only if you wish to withdraw from the contract)

• To: Ryan Wear LLC, c/o Franotech OÜ, Rotermanni tn 6, 10111 Tallinn, Estonia; email: service@ryanwear.net; telephone: +372 636 0743.
• I/We (\*) hereby give notice that I/We (\*) withdraw from my/our (\*) contract of sale of the following goods (\*) / for the provision of the following service (\*),
• Ordered on (\*) / received on (\*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date.

(\*) Delete as appropriate.

11. EU/EEA legal guarantee of conformity (2 years)

1. If you are an EU/EEA Consumer, the Goods come with a statutory legal guarantee of conformity under Directive (EU) 2019/771. We are liable for any lack of conformity that exists at delivery and becomes apparent within a minimum of two (2) years from delivery. This statutory right is free of charge and is distinct from, and additional to, the voluntary 30-day store policy and any voluntary commercial warranty.
2. For the first year after delivery (or longer where your national law provides), any lack of conformity that appears is presumed to have existed at delivery, so you do not have to prove it.
3. Remedies. You are first entitled to have the Goods brought into conformity, free of charge, by repair or replacement (your choice, subject to it not being impossible or disproportionate). If repair or replacement is impossible, fails, would be disproportionate, or would cause you significant inconvenience, you are then entitled to a proportionate price reduction or to terminate the Contract (a refund). A minor lack of conformity does not give a right to terminate.
4. Right-to-repair extension. Under Directive (EU) 2024/1799, where an EU/EEA Consumer chooses repair, the liability/guarantee period is extended once by 12 months. Member States apply this from 31 July 2026; we will honour it as it becomes applicable in your country.
5. These statutory rights are mandatory and non-waivable and are not affected by anything else in these Terms.

12. United Kingdom consumers

1. Your UK statutory rights are preserved in full. If you are a Consumer resident in the United Kingdom (England, Wales, Scotland or Northern Ireland), the Goods and your purchase come with mandatory rights under UK law that are distinct from the EU/EEA rights in Sections 9, 10 and 11 (the EU right of withdrawal and the EU legal guarantee of conformity are EU-law concepts and do not apply to you). Your UK rights include: (a) the 14-day right to cancel a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and (b) the statutory terms that Goods be of satisfactory quality, fit for purpose and as described, with the tiered remedies (the 30-day short-term right to reject for a full refund, then repair or replacement, then price reduction or the final right to reject), the 6-month reversed burden of proof, and the limitation periods (6 years in England, Wales and Northern Ireland; 5 years in Scotland) under the Consumer Rights Act 2015. These rights are set out in full in our Refund & Return Policy.

1. These rights cannot be excluded or limited. Nothing in these Terms excludes, restricts or limits your UK statutory rights, which are mandatory under section 31 of the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Any term of these Terms that conflicts with those rights does not apply to you to the extent of the conflict, and they prevail over any other provision.

1. Governing law and forum do not remove your UK rights. The choice of New Mexico / US law in Section 18 does not deprive you of the mandatory consumer-protection provisions of UK law. Because we target and ship to consumers in the United Kingdom, our contract with you has a close connection with the UK, so under section 32 of the Consumer Rights Act 2015 the UK statutory rights apply despite that choice of law. Nothing in Section 18 or 19 removes your right to bring proceedings in the courts of the United Kingdom in respect of your UK consumer rights.

1. No mandatory US arbitration or class-action waiver applies to you. The binding individual arbitration and class-action/jury-trial waiver in Section 19.2 apply only to customers in the United States and do not apply to UK consumers (parallel to the EU/EEA carve-out). As a UK consumer you cannot be bound by a pre-dispute mandatory arbitration clause or class-action waiver, and you retain your rights to pursue and defend claims, and to seek redress, in the United Kingdom.

13. Warranties (voluntary warranty, statutory rights and US disclaimer)

1. Voluntary commercial warranty. We do not currently offer any additional voluntary commercial guarantee or warranty on the Goods beyond your statutory rights, which remain fully intact — including, for EU/EEA Consumers, the two-year EU legal guarantee of conformity in Section 11. If we were to offer any written commercial guarantee or warranty in future, it would be provided in addition to — and never as a substitute for — your statutory rights, and any such written warranty offered to US customers would be a "Limited" warranty for the purposes of the US Magnuson-Moss Warranty Act, disclosed conspicuously and in plain language at or before sale, and would not disclaim any implied warranties.
2. No US federal cooling-off period. There is no general US federal cooling-off period for online purchases. The FTC Cooling-Off Rule applies only to door-to-door / off-premises sales and does not apply to purchases made online at our place of business via the Site. Your US return rights are those we voluntarily grant in Section 9 and our Refund & Return Policy, together with any applicable state-law rights.
3. US-facing implied-warranty terms. This Section 13.3 applies to the extent permitted by applicable law and is subject to the EU/EEA carve-out in Section 13.5. Where the Seller gives a written warranty under Section 13.1 on a consumer product, the Seller does not disclaim the implied warranties of MERCHANTABILITY and fitness for a particular purpose, but limits their duration to the duration of that written warranty, to the maximum extent permitted by applicable law (including the Magnuson-Moss Warranty Act). Where the Seller gives no written warranty on the Goods, then to the maximum extent permitted by applicable law the Goods and the Site are provided "AS IS" and "AS AVAILABLE", and the Seller disclaims all implied warranties, including the implied warranties of MERCHANTABILITY and fitness for a particular purpose, and any warranty arising from course of dealing or usage of trade. This Section is intended to be conspicuous for the purposes of UCC § 2-316.
4. Site provided as available. Regardless of any product warranty, and to the maximum extent permitted by applicable law, the Site itself and its content are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind as to availability, accuracy or uninterrupted operation.
5. EU/EEA carve-out (overriding). Nothing in this Section 13 or elsewhere in these Terms excludes, restricts or limits the statutory rights of EU/EEA Consumers, including the legal guarantee of conformity in Section 11 and the right of withdrawal in Section 9. Those rights are mandatory and prevail over any conflicting term to the extent of that conflict.
6. UK carve-out (overriding). Nothing in this Section 13 or elsewhere in these Terms excludes, restricts or limits the statutory rights of UK Consumers set out in Section 12. Those rights are mandatory and non-waivable and prevail over any conflicting term to the extent of that conflict.

14. Limitation of liability

1. US-facing limitation. To the maximum extent permitted by applicable law, the Seller will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or other intangible losses, arising out of or relating to the Goods, the Site or these Terms. To the maximum extent permitted by applicable law, the Seller's total aggregate liability arising out of or relating to any Order is limited to the amount you paid for the Goods giving rise to the claim.
2. Exclusions from any limitation. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for gross negligence or wilful misconduct.
3. EU/EEA carve-out (overriding). Without limiting Section 14.2, the limitations and exclusions in this Section 14 do not apply to EU/EEA Consumers to the extent that they would exclude or limit the Seller's liability for death or personal injury, for fraud, for gross negligence or wilful misconduct, or under the mandatory statutory consumer guarantees and other non-waivable consumer-protection laws of the Consumer's country of residence. Those mandatory rights are unaffected by this Section.
4. UK carve-out (overriding). Without limiting Section 14.2, the limitations and exclusions in this Section 14 do not apply to UK Consumers to the extent that they would exclude or limit any liability that cannot be excluded or limited under UK consumer-protection law, including the non-waivable rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 referred to in Section 12. Those mandatory rights are unaffected by this Section.

15. Indemnification

1. If you use the Site or the Goods in the course of a trade or business, or in breach of these Terms, you agree to indemnify and hold harmless the Seller from and against reasonable claims, damages, losses and costs arising from that use or breach.
2. This indemnity is not imposed on Consumers beyond what applicable consumer-protection law permits. Nothing in this Section requires a Consumer (including an EU/EEA Consumer) to indemnify the Seller in a manner that would be unfair or unenforceable under the consumer-protection laws applicable to them.

16. Intellectual property, acceptable use and user content

1. All content on the Site — including text, product descriptions, graphics, photographs and product imagery, layouts, software, and the Ryan Wear name, logos and trademarks — is owned by or licensed to the Seller and is protected by intellectual-property laws.
2. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Site and its content for the purpose of browsing and placing Orders. You may not copy, reproduce, republish, scrape, harvest, frame, distribute, sell or commercially exploit any part of the Site or its content without our prior written permission.
3. Acceptable use. You agree not to use the Site unlawfully; not to interfere with or disrupt the Site, its security or its infrastructure; not to attempt unauthorised access; not to introduce malicious code; and not to use automated means to access the Site except as we expressly permit. We may suspend or terminate access for breach of these Terms.
4. User content (reviews). If you submit a review, comment or other content, you grant the Seller a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, publish and display that content for the purpose of operating and promoting the Site and the specific products to which the content relates. You confirm you have the right to grant this licence and that your content is lawful and not infringing or offensive. We may remove user content at our discretion.

17. Privacy and cookies

1. We process personal data as the data controller described in our Privacy Policy. EU/EEA residents may contact our Article 27 EU Representative and data-protection contact, Franotech OÜ (Section 2), for all data-protection matters, at service@ryanwear.net. UK residents may contact our UK Article 27 representative (see our Privacy Policy and Imprint) for data-protection matters, and may lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO).
2. We use cookies and similar technologies as described in our Cookie Policy, with a granular consent banner offering the categories Strictly Necessary (always on), Analytics and Marketing. Your shopping cart is stored in your browser's localStorage as a strictly necessary / functional feature, not as a tracking cookie.

18. Governing law

1. Default. Except as set out in Sections 18.2, 18.3 and 18.4, these Terms, each Contract, and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of the State of New Mexico, USA, and applicable US federal law, without regard to conflict-of-laws principles.
2. EU/EEA Consumers. If you are an EU/EEA Consumer, the choice of New Mexico / US law does not deprive you of the protection of the mandatory consumer-protection provisions of the law of your country of habitual residence (Article 6 of Regulation (EC) No 593/2008, "Rome I"). Those mandatory protections continue to apply to you in addition to, and prevailing over, the law chosen in Section 18.1 to the extent of any conflict.
3. UK Consumers. If you are a UK Consumer, the choice of New Mexico / US law in Section 18.1 does not deprive you of the mandatory consumer-protection provisions of UK law. In particular, UK Consumers retain their non-waivable rights under UK consumer-protection law (including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) and their right to bring proceedings in the UK courts, as set out in Section 12. Because we target and ship to consumers in the United Kingdom, those UK statutory rights apply despite the choice of law (section 32 of the Consumer Rights Act 2015), and they continue to apply to the extent of any conflict.
4. Other consumers. If you are a Consumer who is not an EU/EEA Consumer or a UK Consumer but who is habitually resident outside the United States (for example, in Switzerland), the choice of New Mexico / US law in Section 18.1 does not deprive you of any non-waivable consumer-protection rights of the law of your country of residence that would otherwise apply to you; those rights continue to apply to the extent of any conflict.

19. Dispute resolution, forum and arbitration

1. Complaints first. Please contact us first at service@ryanwear.net so we can try to resolve any complaint. EU/EEA Consumers may also contact our EU operator Franotech OÜ (Section 2) for product-safety matters.
2. US customers — binding arbitration and class-action waiver. This Section 19.2 applies only to customers in the United States and does not apply to EU/EEA consumers or to UK consumers (or to any other consumer where such a clause is unenforceable under the law of their country of residence). To the extent permitted by law, any dispute between a US customer and the Seller will be resolved by binding individual arbitration under the US Federal Arbitration Act, and not in a class, collective or representative action; the US customer and the Seller each waive any right to a jury trial and to participate in a class action. Any such arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with the seat / venue of arbitration in New Mexico, USA. This Section 19.2 is expressly inapplicable to EU/EEA Consumers and to UK Consumers, who cannot be bound by a pre-dispute mandatory arbitration or class-action waiver.
3. Forum (residual default). Subject to Sections 19.2, 19.4 and 19.6, and to the extent a dispute is not subject to binding arbitration under Section 19.2, the state and federal courts located in New Mexico, USA have exclusive jurisdiction over any dispute arising out of or relating to these Terms or a Contract.
4. EU/EEA Consumers — courts. If you are an EU/EEA Consumer, you may bring proceedings against us in the courts of your country of residence, and we may bring proceedings against you only in the courts of your country of residence, in accordance with Regulation (EU) No 1215/2012 ("Brussels I bis"). Nothing in Sections 19.2 or 19.3 limits this right. UK Consumers may bring proceedings in the courts of the United Kingdom in respect of their UK consumer rights (see Section 12); nothing in Sections 19.2 or 19.3 limits that right.
5. EU consumer-dispute information. The European Commission's online dispute resolution (ODR) platform was discontinued on 20 July 2025; we therefore do not provide an ODR-platform link. We are not obliged to, and do not currently commit to, use any specific alternative dispute resolution (ADR) entity unless required by law. EU/EEA Consumers seeking out-of-court redress may contact the relevant competent national ADR body in their country of residence, or the European Consumer Centres Network (ECC-Net). We note that Directive (EU) 2025/2647 will modernise the EU consumer-ADR framework once transposed into national law; we will update this Section as those rules take effect.
6. Overriding mandatory rights of consumers. Notwithstanding any other provision of these Terms, EU/EEA Consumers retain all non-waivable protections of the law of their country of residence and their right to bring and defend proceedings in their local courts, UK Consumers retain all non-waivable protections of UK consumer-protection law and their right to bring and defend proceedings in the UK courts (see Section 12), and other Consumers retain any non-waivable consumer-protection rights and any mandatory right to sue in the courts of their own country of residence. Any term of these Terms that conflicts with those mandatory rights does not apply to such a Consumer to the extent of the conflict.

20. Force majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, epidemics, governmental action, labour disputes, carrier or supplier failures, utility or telecommunications failures, and internet or hosting outages. This Section does not curtail or limit the statutory remedies or rights of EU/EEA Consumers, of UK Consumers, or of any other Consumer under the mandatory law of their country of residence.

21. General

1. Changes to these Terms. We may amend these Terms from time to time; the current version is effective from 30 June 2026. The version that applies to your Order is the version in force at the time you place that Order. We will give reasonable notice of material changes by posting the updated Terms on the Site.
2. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is modified to the minimum extent necessary to be enforceable.
3. No waiver. Our failure or delay in enforcing any provision is not a waiver of that or any other provision.
4. Entire agreement. These Terms, together with the Refund & Return Policy, Privacy Policy, Cookie Policy and Imprint, and the order details shown at checkout, form the entire agreement between you and the Seller for your purchase and supersede any prior understanding on that subject.
5. Assignment. We may assign or transfer our rights and obligations under these Terms to another organisation; your rights under these Terms, and the consumer protections that apply to you, will not be reduced as a result. You may not assign your rights or obligations without our prior written consent.
6. Contact. Questions about these Terms may be sent to service@ryanwear.net (Ryan Wear LLC, 5203 Juan Tabo Blvd STE 2B, Albuquerque, New Mexico 87111, USA), or to Franotech OÜ, Rotermanni tn 6, 10111 Tallinn, Estonia, for EU/EEA product-safety and data-protection matters. UK residents may contact our UK Article 27 representative (see our Privacy Policy and Imprint) for data-protection matters and may complain to the ICO. Data-protection requests, returns and EU Representative matters may all be addressed to service@ryanwear.net.

Disclaimer: This document is provided for transparency and general information only and does not constitute legal advice. It does not limit, and is without prejudice to, your mandatory statutory rights as a consumer.