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This Refund & Return Policy explains how returns, refunds and exchanges work when you buy from Ryan Wear at ryanwear.net. It sets out both our own generous voluntary return policy and the additional statutory rights that consumers in the European Union (EU) and the wider European Economic Area (EEA), the United Kingdom (UK) and the United States enjoy. The seller and merchant of record for all orders worldwide is Ryan Wear LLC; prices are shown and charged in the currency you select in the shop — EUR, PLN, CZK, HUF, RON, SEK, DKK, GBP or USD, changeable at any time with the currency switcher in the header — the amount charged is exactly the amount displayed, and payments are processed by Revolut. Euro (EUR, €) is our base currency: non-euro prices are derived from the euro price at the European Central Bank reference rate plus a small conversion margin, refreshed weekly and rounded up. Refunds are always made in the currency in which the order was paid. This policy is presented to you before you place your order and complete payment, and a written copy is available on request.

1. Who you are buying from

Seller / merchant of record (worldwide): Ryan Wear LLC, a Limited Liability Company (LLC) formed in the State of New Mexico, USA.

• Legal name: Ryan Wear LLC
• Address: 5203 Juan Tabo Blvd STE 2B, Albuquerque, New Mexico 87111, USA
• Owner / managing member: Ryan Wear
• Contact email: service@ryanwear.net

EU/EEA contact — Franotech OÜ. Franotech OÜ acts in distinct roles for the EU/EEA: (a) our authorised EU distributor; (b) the EU responsible economic operator / product-safety responsible person under the EU General Product Safety Regulation (GPSR); (c) the EU Representative of Ryan Wear LLC under Article 27 GDPR; and (d) our EU data-protection contact / Data Protection Officer (DPO) (a voluntary EU data-protection point of contact; this is not a formal designation of a Data Protection Officer under Articles 37–39 GDPR). These roles are summarised in the entity-roles table in Section 4 and detailed in Section 15.

• Legal name: Franotech OÜ
• Estonian commercial register code (registrikood): 16065958
• VAT number: EE102296864
• Address: Rotermanni tn 6, 10111 Tallinn, Estonia
• Phone: +372 636 0743
• Contact email: service@ryanwear.net

Ryan Wear LLC is the contracting party for your purchase and the controller of your personal data. See our Terms of Service and our Privacy Policy for more detail.

2. Our 30-day satisfaction return policy (voluntary)

As our own voluntary promise — in addition to, and independent of, any statutory rights described below — we accept returns of most items within 30 days of delivery.

• The return window is 30 days from the date you (or someone you nominate) receive the goods.
• Items must be unused and in their original condition, with all tags, parts and packaging, and suitable for resale.
• You must provide proof of purchase (order number, order confirmation email, or receipt).
• Refunds are made to the original payment method via Revolut (see Section 11).
• Restocking fee: none. We do not charge a restocking fee or any other return-handling fee for voluntary returns.
• Return shipping for voluntary returns: unless the item is faulty, damaged or wrongly supplied (see Section 7), you pay the cost of returning the goods to us under this voluntary policy. We recommend a tracked/insured service, as we cannot refund items we do not receive.

This voluntary policy is our own commercial offer. It does not limit, replace or affect any statutory rights you may have, including the EU/EEA rights described in Sections 5 and 8 and the UK rights described in Section 9. Where your statutory rights are more favourable, those rights prevail. In particular, if you are an EU/EEA consumer exercising your statutory right of withdrawal (Section 5), the stricter "unused / resaleable" condition above does not apply to you: you may handle the goods as needed to establish their nature, characteristics and functioning (for example, trying on a jacket), and we may only deduct for any diminished value caused by handling beyond that (Section 5.2). The same applies to a UK consumer exercising the 14-day right to cancel (Section 9).

3. How to start a return

1. Email us at service@ryanwear.net with your order number, the item(s) you wish to return, and the reason. Always contact us first to obtain a return authorisation and confirmation of the correct return address.
2. We will reply promptly with return instructions and confirm the correct return address for your location.
3. Pack the item securely (in its original packaging where possible) and send it to the address we confirm.
4. Keep your proof of postage and any tracking number until your refund is complete.

Return addresses. For EU/EEA returns and withdrawals, the standing return address is our EU distributor: Ryan Wear LLC, c/o Franotech OÜ, Rotermanni tn 6, 10111 Tallinn, Estonia. For US returns, the address is Ryan Wear LLC, 5203 Juan Tabo Blvd STE 2B, Albuquerque, New Mexico 87111, USA. For UK returns and cancellations, the return address is [PLACEHOLDER: UK / international returns address for UK customers] (see Section 9). If you are an EU/EEA consumer withdrawing from your contract, you do not need to wait for our reply before sending the goods back to the EU address above; please contact us so we can record your return and route it correctly, and keep your proof of postage.

4. Entity roles at a glance

5. Your EU/EEA statutory right of withdrawal (14 days)

If you are a consumer resident in the EU or EEA, you have a statutory right to withdraw from a distance contract within 14 days without giving any reason. For EU consumers this right arises under the EU Consumer Rights Directive (Directive 2011/83/EU); for consumers in the EEA states (Norway, Iceland and Liechtenstein) the equivalent right arises under their national law implementing the corresponding rules. This right is in addition to, and independent of, our voluntary 30-day return policy. It is a mandatory right that cannot be waived. (This EU right of withdrawal is an EU-law concept and does not apply to UK consumers, who have their own separate statutory rights — see Section 9.)

We are providing you with the information in this Section 5 — including that you bear the direct cost of returning the goods — before and at the time of your purchase. This is the information the law requires us to give you so that the conditions below (in particular the return-cost rule in Section 5.2) apply.

5.1 Right of withdrawal — instructions

• You have the right to withdraw from this contract within 14 days without giving any reason.
• The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
• For an order of multiple goods delivered separately, the 14-day period runs from the day you (or your nominated third party) acquire physical possession of the last item.
• To exercise the right of withdrawal, you must inform us — Ryan Wear LLC (with the EU contact point Franotech OÜ shown below) — of your decision to withdraw by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form set out in Section 6, but it is not obligatory.
• To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
• If we make available an option for you to complete and submit your withdrawal electronically on our website, we will send you an acknowledgement of receipt of your withdrawal without delay; in any event, we aim to confirm receipt of any withdrawal you send us by email.

5.2 Effects of withdrawal

• If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
• We will make the reimbursement without undue delay, and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.
• We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
• We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent the goods back, whichever is the earliest.
• You must send back the goods without undue delay, and in any event not later than 14 days from the day on which you communicate your withdrawal.
• Return shipping cost: because we have informed you of this here, you will have to bear the direct cost of returning the goods.
• Diminished value: you are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
• Effect on a bundle: where your withdrawal removes an item so that your order no longer qualifies for a promotional bundle, your refund may be adjusted as described in the refund-calculation rules in Section 11.

5.3 Exceptions to the right of withdrawal

The statutory right of withdrawal does not apply to a limited list of goods, including (where relevant to our products):

• Goods made to your specifications or clearly personalised.
• Sealed goods that are not suitable for return for health-protection or hygiene reasons and that have been unsealed after delivery.

Our travel backpack, travel jacket and travel neck pillow are standard, non-personalised consumer goods. They are not made to your specifications. In particular, our travel neck pillow is not supplied in a sealed hygiene package; accordingly we do not rely on the Article 16(e) "sealed goods unsuitable for return on hygiene grounds" exception to the right of withdrawal for it. We therefore do not rely on the exceptions above to refuse a withdrawal for these products.

5.4 Forthcoming EU "withdrawal button"

EU rules are being updated to require online traders to provide an easy-to-use "withdrawal button" for distance contracts (expected around mid-2026). We will add this functionality when it is required; in the meantime you may withdraw by email, letter or the model form below.

6. Model withdrawal form (EU/EEA consumers)

(complete and return this form only if you wish to withdraw from the contract; this EU/EEA form is for EU/EEA consumers — UK consumers should use the UK Model Cancellation Form in Section 10)

• To: Ryan Wear LLC, c/o Franotech OÜ, Rotermanni tn 6, 10111 Tallinn, Estonia; email: service@ryanwear.net. (This is also the standing EU return address and EU contact for product and withdrawal correspondence.)
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date.

(*) Delete as appropriate.

7. Faulty, damaged or wrong items

If an item arrives faulty, damaged in transit, or is not what you ordered, please contact us at service@ryanwear.net within a reasonable time of discovering the issue, with your order number and photos where possible.

• For faulty, damaged or wrongly supplied items, we pay the cost of return shipping.
• As a matter of our voluntary customer service, we will — at your choice where appropriate — repair, replace, or refund the item.
• This voluntary handling of faults is separate from, and does not replace, your statutory rights. In particular, it does not affect the EU/EEA legal guarantee of conformity and its statutory remedy hierarchy described in Section 8, your rights under the UK Consumer Rights Act 2015 described in Section 9, nor any equivalent rights you have under your local law.

8. EU/EEA legal guarantee of conformity (minimum 2 years)

If you are a consumer resident in the EU or EEA, you benefit from a statutory legal guarantee of conformity. For EU consumers this arises under Directive (EU) 2019/771; for EEA consumers the equivalent right arises under their national implementing law. This is a free statutory right and is distinct from, and additional to, our voluntary 30-day policy and any voluntary commercial warranty. (This EU legal guarantee is an EU-law concept and does not apply to UK consumers, whose statutory rights for faulty goods arise under the UK Consumer Rights Act 2015 — see Section 9.)

• We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years of delivery.
• Any lack of conformity that becomes apparent within the first year after delivery is presumed to have existed at delivery, unless we prove otherwise (some EU/EEA states extend this presumption further — your home-country rules apply).
• Remedies (in order): you are first entitled to have the goods brought into conformity, free of charge, by repair or replacement (your choice, unless that choice is impossible or would impose disproportionate costs). If repair or replacement is impossible, fails, is not completed within a reasonable time, or cannot be done without significant inconvenience to you, you are then entitled to a proportionate price reduction or to terminate the contract (a refund). Termination is not available for a minor lack of conformity.
• Right-to-repair extension (forthcoming): under Directive (EU) 2024/1799, where you choose repair, the guarantee/liability period is extended once by 12 months. National rules implementing this apply from 31 July 2026; your home-country rules will determine its exact application.

This statutory guarantee is provided free of charge and cannot be limited or excluded.

9. United Kingdom — Your Statutory Rights

If you are a consumer in the United Kingdom (England, Wales, Scotland or Northern Ireland), you have important rights under UK law when you buy from us at a distance. These UK statutory rights are in addition to, and independent of, our voluntary 30-day return policy (Section 2) and are separate from the EU/EEA rights described in Sections 5 and 8 — the EU "right of withdrawal" and the EU "legal guarantee of conformity" are EU-law concepts and do not apply to UK consumers. The UK rights below come from two different pieces of UK legislation and cannot be excluded, restricted or made "discretionary" by us, by these terms or by our choice of governing law.

A US/foreign governing-law clause does not remove your UK rights. Because we market and ship to consumers in the United Kingdom, our contract with you has a close connection with the UK. Under section 32 of the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your mandatory UK consumer rights apply despite the choice of New Mexico / US law in Section 17.

9.1 14-day right to cancel a distance purchase (Consumer Contracts Regulations 2013)

Separately from our voluntary 30-day policy and separately from your rights for faulty goods, as a UK consumer buying online you have a statutory right to cancel your order within 14 days without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134). This is not the EU right of withdrawal and not a "change of mind" version of our voluntary policy — it is a separate UK statutory right that cannot be waived. We are giving you this information (including that you will bear the direct cost of returning the goods) before you place your order, as the law requires.

• You have 14 days to cancel, counted from the day after you receive the goods. The 14-day cancellation period ends at the end of 14 days after the day on which you (or someone other than the carrier whom you have nominated) take physical possession of the goods.
• Multiple items or parts. For an order of several items delivered separately, or goods delivered in several lots or pieces, the 14 days run from the day after you receive the last item, lot or piece.
• How to cancel. Tell us of your decision to cancel by a clear statement before the 14-day period ends — for example by emailing service@ryanwear.net, or by completing and returning the UK Model Cancellation Form set out in Section 10 (using the form is optional). It is enough that you send your cancellation notice before the deadline expires. If you cancel, please keep a copy of your message; in any dispute it is for you to show that you cancelled in time.
• Returning the goods. After cancelling, you must send the goods back without undue delay and in any event within 14 days of the day you told us you were cancelling (this return deadline is a separate 14-day period from the cancellation window above). Send them to the UK returns address we confirm (see the note at the end of this section).
• Who pays return postage. Because we have told you here, you will bear the direct cost of returning the goods when you cancel under this regulation. We recommend a tracked service, as we cannot refund goods we do not receive. (If a return is because the goods are faulty, damaged or wrongly supplied, we pay return postage — see Section 7 and Section 9.2 below.)
• Your refund. If you cancel, we will refund all payments received from you, including the standard (least expensive) outbound delivery cost we offered. We do not have to refund any extra you paid for a premium or express delivery upgrade above our least expensive standard option. We make the refund using the same means of payment you used, with no fee, without undue delay and in any event within 14 days after the earlier of (a) the day we receive the goods back, or (b) the day you supply us with evidence that you have sent them back. We may withhold the refund until one of those two things happens.
• Condition and handling. You may handle the goods only as much as you would in a shop to establish their nature, characteristics and functioning. We may reduce your refund to reflect any loss in the goods' value caused by handling beyond that.
• When this right does not apply. A short list of goods is excluded from this cancellation right — most relevantly for us, goods that are made to your specifications or clearly personalised, and sealed goods that are not suitable for return for health-protection or hygiene reasons where you have unsealed them after delivery. Our travel backpack, packable travel jacket and travel neck pillow are standard stock items in your chosen size/colour; choosing a size or colour does not make them "personalised". Our travel neck pillow is not supplied in a sealed hygiene package, so we do not apply the sealed-hygiene exception to it. We therefore do not rely on these exceptions to refuse a cancellation of these products.

This 14-day cancellation right sits on top of our voluntary 30-day return policy: if you simply change your mind, our 30-day policy may give you a longer window, while this statutory right gives you the protections above (including the refund of standard outbound delivery) that you keep regardless of our policy.

9.2 Your rights if the goods are faulty (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015 (CRA 2015), every contract to supply goods to a UK consumer includes statutory terms that the goods will be:

• of satisfactory quality (section 9) — meeting the standard a reasonable person would consider satisfactory, taking account of the description, the price and all other circumstances, and including the goods' state and condition, appearance and finish, freedom from minor defects, safety and durability;
• fit for any particular purpose you made known to us before buying (section 10); and
• as described — matching any description, sample or model we gave (section 11).

These statutory terms apply against us as the seller you contracted with. They cannot be excluded or limited (section 31), and they are separate from, and additional to, our voluntary 30-day return policy, our voluntary handling of faults in Section 7, and any manufacturer guarantee. If the goods do not meet these standards, you have the following statutory remedies (this is the legal framework, and choosing to use it does not cost you anything).

Tier 1 — 30-day short-term right to reject (full refund). Within 30 days of the goods being delivered to you (the period runs from the latest of transfer of ownership, delivery and, where relevant, completion of any installation), you may reject faulty goods and claim a full refund. The refund must be the full price, by the same means of payment you used, with no fee and no deduction for any use you have had, and we must pay it without undue delay and in any event within 14 days of agreeing that you are entitled to it. (For perishable goods the 30-day period is shorter — the period after which they could reasonably be expected to perish; our products are not perishable.)

Tier 2 — repair or replacement. After the 30-day window (or if you prefer it within that window), you may require us to repair or replace the goods. We must do so within a reasonable time and without significant inconvenience to you, and we must bear all necessary costs of doing so (including labour, materials and postage). You cannot insist on a remedy that is impossible, or disproportionate compared with the other.

Tier 3 — price reduction or final right to reject. If, after one repair or one replacement, the goods still do not conform; or if neither repair nor replacement is possible; or if we fail to repair or replace within a reasonable time and without significant inconvenience, you may then choose either a price reduction (by an appropriate amount, up to the full price) or the final right to reject the goods for a refund. On a final rejection we may make a deduction for the use you have had — but no deduction may be made if you exercise the final right to reject within the first 6 months after delivery (this 6-month exception does not apply to motor vehicles, which we do not sell).

The first 6 months — burden of proof is on us. If a fault appears within 6 months of delivery, it is presumed to have been present at delivery, and it is for us to prove otherwise if we wish to dispute it. This reversed burden applies to the repair/replacement and price-reduction/final-rejection remedies (Tiers 2 and 3). It is not an automatic 6-month refund right, and it does not apply to the 30-day short-term right to reject (Tier 1), where it is for you to show that the goods were faulty. Within the first 30 days, both the short-term right to reject and (for the other remedies) the presumption can be relevant.

How long you have to bring a claim. The CRA 2015 rights are enforced under the general law, which sets a deadline for starting a legal claim (this is a limitation period — it is not a guarantee or service-period promise, and it is separate from both the 30-day reject window and the 6-month presumption):

These UK rights cannot be taken away. Nothing in this policy, in our Terms of Service, or in our governing-law clause (Section 17) excludes, restricts or reduces your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. We will not require you to accept "repair only", "store credit only", "no refunds", restocking fees or deductions where the law gives you a stronger right. Where your UK statutory rights are more favourable than our voluntary policy, those statutory rights prevail.

To use any of these rights, contact us at service@ryanwear.net with your order number and details (and photos for a faulty item where possible), and we will tell you how to proceed and confirm the correct UK returns address.

UK returns address. For UK returns and cancellations, send the goods to: [PLACEHOLDER: UK / international returns address for UK customers]. UK consumers are not directed solely to the Estonian EU distributor (Franotech OÜ) as their statutory route, and UK rights are not governed by EU/Estonian processes.

10. United Kingdom — Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You do not have to use this form — you may instead make any other clear statement that you are cancelling, for example by emailing us.)

To:

• Ryan Wear LLC, 5203 Juan Tabo Blvd STE 2B, Albuquerque, New Mexico 87111, USA (the seller and your contracting party)
• Email: service@ryanwear.net
• UK returns address: [PLACEHOLDER: UK / international returns address for UK customers]

• I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

11. How refunds are processed

• Refunds are made to the original payment method via Revolut, our payment processor.
• We never store full card numbers; card and payment processing is handled securely by Revolut.
• For voluntary returns, we process eligible refunds promptly after we receive and inspect the returned goods. For EU/EEA withdrawals, refunds are made within the statutory 14-day period described in Section 5.2 (subject to our right to withhold until the goods are returned or proof of return is supplied). For UK cancellations and UK statutory refunds, refunds are made within the timeframes described in Section 9.
• Three-item bundle offer: when a single order contains all three products — the travel backpack, the packable travel jacket and the travel neck pillow — the travel neck pillow is supplied free of charge, and the qualifying three-item bundle ships free regardless of order value. If a return, withdrawal or cancellation removes an item so the order no longer qualifies for the bundle, the value of the free neck pillow and/or the bundle free-shipping benefit may be recalculated and deducted from the refund (we always refund at least what you actually paid for the goods you return; we do not refund a discount that depended on a now-cancelled qualifying purchase).
• Taxes, duties and import charges: all prices are shown and charged in the currency you selected in the shop, and a refund is always made in that same currency — the one the order was paid in. Where the price you paid included any tax (such as EU VAT) collected by us at checkout, the refund of an eligible return or withdrawal will include that tax. For cross-border orders, any import VAT and duties are handled in line with the applicable rules, including the EU Import One-Stop Shop (IOSS) where applicable. We do not refund import duties, customs charges or taxes that you paid separately to a carrier or customs authority on a cross-border shipment; you may be able to reclaim those directly from the relevant authority.
• UK VAT: where the price you paid included UK VAT charged by us at checkout, an eligible refund (under our voluntary policy, the UK 14-day right to cancel, or your UK rights for faulty goods) will include that UK VAT. We do not refund any import VAT, customs duty or charges you paid separately to a carrier or customs authority on a consignment over £135; you may be able to reclaim those directly from HMRC or the carrier.
• Depending on your bank or card issuer, it may take additional days for the refunded amount to appear on your statement after we issue it.

11.1 Late or missing refunds

If you have not received a refund you are expecting, please first check your bank/card account again and contact your bank or card issuer, as processing times vary. If you have done this and still have not received your refund, contact us at service@ryanwear.net and we will help trace it.

11.2 Chargebacks

If something is wrong with your order, please contact us first — we can usually resolve issues faster than a card dispute. Card chargebacks are handled through the card networks (Visa/Mastercard) via Revolut Merchant and can take several weeks to resolve. Where a refund is due, it is returned to your original payment method via Revolut.

12. Exchanges

We are happy to help with exchanges (for example, a different size or colour) subject to availability. To request an exchange, contact us at service@ryanwear.net. For voluntary exchanges, the same condition and return-shipping rules as Section 2 apply; for faulty, damaged or wrong items, Section 7 applies and we cover return shipping. Your EU/EEA statutory rights (including the right of withdrawal and the legal guarantee of conformity) and your UK statutory rights (Section 9) are unaffected.

13. Non-returnable items and conditions

Under our voluntary policy, we may decline a return where the goods are not in resaleable condition — for example, items that are used beyond inspection, soiled, damaged by misuse, or returned without their tags/parts/packaging — or where proof of purchase is not provided. This voluntary condition does not apply to EU/EEA consumers exercising the statutory right of withdrawal, who may handle goods to establish their nature, characteristics and functioning and are liable only for any diminished value (Section 5.2), nor to UK consumers exercising the 14-day right to cancel under the same handling standard (Section 9.1). A limited list of goods may also fall outside the statutory right of withdrawal (see Section 5.3) and the UK cancellation right (see Section 9.1). Nothing in this section limits your statutory rights, including for faulty goods (Section 7), the EU/EEA legal guarantee of conformity (Section 8), or your UK rights under the Consumer Rights Act 2015 (Section 9).

14. US customers

If you are buying from the United States, please note:

• There is no US federal "cooling-off" period for online purchases. The FTC Cooling-Off Rule (16 CFR Part 429) applies only to certain door-to-door / off-premises sales (generally $25 or more at your residence, or $130 or more at other temporary locations) and does not apply to purchases made online at the seller's place of business.
• Our voluntary 30-day return policy (Section 2) applies to your purchase, and we honour faulty/damaged/wrong-item rights (Section 7).
• This policy does not affect any mandatory rights you may have under the law of your US state, including any state consumer-protection or return-disclosure laws; those rights are unaffected by anything in this policy or in our governing-law clause (Section 17). This policy is disclosed to you before purchase, and a written copy is available on request.

14.1 Voluntary warranty (if offered)

If we offer any written commercial warranty on a product, it will be clearly disclosed in plain language and designated a "Limited" warranty as required by the US Magnuson-Moss Warranty Act. Any such warranty is in addition to, and does not disclaim or otherwise affect, your implied warranties under applicable US state law or — for EU/EEA consumers — your statutory rights, including the legal guarantee of conformity (Section 8), or — for UK consumers — your statutory rights under the Consumer Rights Act 2015 (Section 9). We do not sell goods "as is" in a way that disclaims implied warranties where a written warranty is given.

15. Product safety and data-protection contact (EU/EEA)

The EU responsible economic operator / product-safety responsible person under the EU General Product Safety Regulation (Regulation (EU) 2023/988, applicable since 13 December 2024) is:

• Franotech OÜ (registrikood 16065958; VAT EE102296864), Rotermanni tn 6, 10111 Tallinn, Estonia
• Email: service@ryanwear.net
• Phone: +372 636 0743

Ryan Wear LLC is the manufacturer of the products for EU product-safety (GPSR) purposes. This name, postal address and electronic address are the EU product-safety contact details that also appear on or with the product, its packaging or parcel, and on the product offer before purchase. EU/EEA residents may contact Franotech OÜ for product-safety matters and for all data-protection matters: Franotech also acts as our EU Representative under Article 27 GDPR and as our EU data-protection contact / Data Protection Officer (DPO) (a voluntary EU data-protection point of contact; this is not a formal designation of a Data Protection Officer under Articles 37–39 GDPR). An Article 27 EU Representative and a Data Protection Officer are technically distinct roles under the GDPR, and Franotech serves as both for us. For all data-protection requests, contact us at service@ryanwear.net. For full details of how we handle your personal data, please see our Privacy Policy.

16. Dispute resolution and complaints

• Please contact us first at service@ryanwear.net with any complaint about your order; we aim to resolve issues quickly and fairly.
• EU/EEA consumers: the European Commission's online dispute resolution (ODR) platform was discontinued on 20 July 2025; we therefore do not provide an ODR-platform link. If we cannot resolve a complaint directly, you may seek help from the relevant national consumer authority or alternative dispute resolution (ADR) body in your country, or from the European Consumer Centres Network (ECC-Net). We are not obliged to, and do not commit to, use any particular ADR entity.
• Nothing in this policy limits your mandatory consumer-protection rights or your right to bring proceedings in the courts of your country of residence.

17. Governing law (dual regime)

This policy and any sale of goods are governed by the laws of the State of New Mexico, USA, and applicable US federal law, and disputes with business customers and other non-consumer disputes are subject to the courts of New Mexico. This is subject to the following mandatory consumer protections, which prevail over any conflicting provision of this policy to the extent of the conflict:

• EU/EEA consumers: the choice of New Mexico / US law does not deprive you of the mandatory consumer-protection rights of the law of your country of habitual residence, and you retain the right to bring proceedings in, and may only be sued in, the courts of your country of residence. These rights cannot be waived.
• UK consumers: the choice of New Mexico / US law does not deprive you of the non-waivable consumer-protection rights of UK law that would otherwise apply to you, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (see Section 9). Those rights apply in addition to, and prevail over, anything in this policy to the extent of any conflict, and you retain your right to bring proceedings in the UK courts.
• US consumers: nothing in this clause overrides any mandatory consumer-protection rights you have under the law of your US state of residence.

18. Countries we serve

We sell and ship to customers in the European Union / European Economic Area (EEA), the United Kingdom and the United States. For EU/EEA orders, free standard shipping applies on orders that reach the free-shipping threshold shown in your currency (euro reference: €100) (and the qualifying three-item bundle ships free regardless of order value — see Section 11); otherwise shipping costs are shown at checkout before you confirm your order.

19. Changes to this policy

We may update this policy from time to time. The version that applies to your order is the one in force at the time you place that order.

20. Related policies

• Terms of Service
• Privacy Policy
• Cookie Policy

Disclaimer

This Refund & Return Policy is provided for transparency and general information. It is not legal advice and does not create rights beyond those required by applicable law or expressly granted here. Your statutory rights as a consumer are unaffected by anything stated above.